What is customer service if not serving the customers? This is my question for the week. I had two customer service events in the last week that really drove this point home. I have been in this field most of my career. My customer service experiences were polar opposites. So I thought I would share a few thoughts on this very subject.
No matter the type of job you hold, and no matter the field you are in, customer service comes into play. This is one of the greatest lessons I have learned over the years. I have worked at a desk, behind a counter and on the sales floor. In each case, I’ve had customers that I served. Your number one priority is serving or taking care of those customers in the highest way possible.
In Person Customer Service
I used to love to shop in person. My lifestyle changed over the years and now I mostly shop online. Every once in a while though I have a need to pick up a few items quickly. I happened to stop by a favorite store hoping to find a few things I needed. Unfortunately, the customer service experience experience was so bad that I had to write a letter to their corporate offices. I didn’t think I would get a response, but I actually did within 24 hours. While I did not want anything out of it, my hope was to make them aware of how I was treated. Apparently I stuck a chord and my letter is being shared with the store manager. Hopefully the person that was assisting me will learn something.
For those that don’t need instant gratification, online shopping is the way to go. I have been in this game for years. For the most part, this style of shopping has served me well. I recently had an order arrive and when I opened up the package, it was not exactly what I had ordered. Once again, I reached out to the seller to explain what happened. I received an immediate response. Not only did I get an apology, I received a refund and was told to keep the product. Now if that isn’t customer service, I don’t know what is! The actual product was correct, but the color was wrong. While I can still use it, I just wanted the color to match the ones I already had. It’s a small sacrifice to make.
Customer service is important no matter what the job or industry. Providing the absolute best for the people you interact with will pay off in the long run. I will remember these experiences as I continue to work with my customers. I hope you will too.
Wishing you moments to provide and receive the best customer service!